Returns & Exchanges
At East at Home, we strive for 100% satisfaction with every pantry staple and fresh ingredient. Due to the perishable nature of our products, we offer a specialized resolution process for items that arrive damaged or do not meet our quality standards.
Inspect Your Delivery
Please examine your order immediately upon arrival and document any issues with photos of the packaging and the food items.
Contact Support
Email our customer care team within 48 hours of delivery with your order number and a brief description of the quality concern.
Review Process
Our culinary quality team will review your claim within 2 business days to determine if a replacement or a store credit is the best solution.
Resolution
Once approved, we will immediately process your refund to the original payment method or ship out a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing